Privacy Policy

Last updated: May 1, 2026

Saudi Cabs GMC ("we", "us", or "our") operates the website saudicabsgmc.com and provides private taxi and transport services across Saudi Arabia. This Privacy Policy explains what information we collect, how we use it, and your rights. By using our website or booking our services, you agree to this policy.

1. Information We Collect

We collect the following information only when you contact us or make a booking:

  • Name — to personalise your booking and driver name-board.
  • Phone number / WhatsApp number — to confirm your booking and contact you on the day of travel.
  • Pickup and drop-off locations — to plan your route.
  • Travel date and time — to schedule your driver.
  • Number of passengers and luggage — to assign the correct vehicle.
  • Flight number (for airport pickups) — so we can track delays and adjust pickup time.

We do not collect credit card numbers, bank details, or passwords. We do not use tracking pixels or third-party advertising cookies.

2. How We Use Your Information

  • To confirm and fulfil your taxi or transport booking.
  • To send you booking confirmations and driver details via WhatsApp.
  • To contact you about changes, delays, or cancellations.
  • To improve our service quality based on trip history.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. WhatsApp Communication

Our primary booking channel is WhatsApp (+966 56 948 7569). When you message us, WhatsApp processes your data according to its own Privacy Policy. We retain booking messages to fulfil your trip and for service records. We do not add you to group chats or broadcast lists without your consent.

4. Website Cookies & Analytics

Our website uses minimal, essential cookies only (for basic functionality). We do not use advertising cookies, cross-site tracking, or sell browsing data. If we add analytics in future, we will update this policy and seek consent where required.

5. Data Storage & Security

Booking information is stored securely and accessed only by authorised Saudi Cabs GMC staff. We use Supabase (a secure cloud database) for storing booking records. Data is encrypted in transit (HTTPS / TLS). We retain booking records for a maximum of 2 years for service quality and dispute resolution purposes.

6. Third-Party Services

Our website and booking process use the following third-party services, each governed by their own privacy policies:

  • WhatsApp (Meta) — for booking communication.
  • Supabase — for secure booking data storage.
  • Resend — for sending booking confirmation emails.
  • Google Maps / YouTube — embedded content on our website.

7. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Ask us to correct inaccurate information.
  • Request deletion of your data after your trip is completed.
  • Withdraw consent for communications at any time.

To exercise any of these rights, contact us via WhatsApp at +966 56 948 7569 or email at info@saudicabsgmc.com.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or concerns:

  • WhatsApp: +966 56 948 7569
  • Email: info@saudicabsgmc.com
  • Website: saudicabsgmc.com
  • Location: Makkah Province, Saudi Arabia
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